Guidance on Implementing the Accessible Information Standard through Effective Audit and Record Keeping

In the realm of UK Health and Social Care, compliance with the Accessible Information Standard is not just a regulatory requirement; it’s a cornerstone of providing person-centred care. This guidance is designed to assist care providers in effectively auditing and recording communication preferences and needs of the individuals in their care, ensuring that services are accessible, responsive, and respectful of each person’s unique requirements.

Purpose of the Audit and Record Form

The Audit and Record Form is an essential tool for evaluating and documenting the communication needs of individuals or specific groups, such as residents within a care facility. This proactive approach allows for the identification of organisational improvements and training opportunities, aiming to enhance the quality of care through better communication.

Completing the Individual Communication Plan

1. Name of Individual Receiving Care: Begin by recording the name of the individual whose communication needs are being assessed.
2. Preferred/Required Communication Methods: Document the methods of communication that the individual prefers or requires, acknowledging that these may vary significantly from person to person.
3. Challenges in Communication: Identify any specific challenges that impede effective communication with the individual. This could range from sensory impairments to cognitive barriers.
4. Action Summary: Outline the actions that will be taken to address these challenges and improve communication. This may include staff training, the introduction of communication aids, or consultation with specialists.

Example Entry

• Name: Mr. A
• Preferred Communication Methods: Visual aids and simple, clear verbal instructions
• Challenges: Difficulty understanding complex verbal instructions due to cognitive impairment
• Actions: Train care staff in the use of visual aids and simplified communication; assess for potential use of technology-assisted communication tools.

Comprehensive Overview Section

• Assessment of Communication Needs: Summarise the range of communication needs identified during the review, providing a clear overview of the varied requirements within your care setting.
• Identification of Actionable Issues: Highlight any immediate issues that require action, specifying the nature of the action needed and the individuals or groups most affected.
• Recommended Service Improvements: Offer recommendations for improving service effectiveness, including staff training needs, the introduction of new communication tools, or changes to care practices.

Audit Confirmation

Ensure the form is signed and dated by the auditor, with their position noted, to validate the audit’s completion. Set a date for the next audit to promote ongoing evaluation and improvement.

Implementation Tips for Providers

• Regular Reviews: Conduct audits at regular intervals to ensure ongoing compliance and responsiveness to changing needs.
• Staff Training: Invest in comprehensive training for staff on various communication methods and tools, emphasising the importance of person-centred communication strategies.
• Engage with Technology: Explore technological solutions that can aid in overcoming communication barriers, ensuring staff are trained in their effective use.
• Feedback Loops: Establish mechanisms for feedback from individuals receiving care and their families on the effectiveness of communication strategies, using this to inform continuous improvement.

Conclusion

Adhering to the Accessible Information Standard through diligent audit and record-keeping is fundamental to delivering high-quality care. This guidance aims to equip care providers with the tools and knowledge necessary to meet the diverse communication needs of those they serve, fostering an environment of understanding, respect, and inclusion.