Signposting of Guidance and Policies Mapped to the Quality Statements: A Key to CQC Registration, Effective Policies and Procedures, and Inspection Success

The Care Quality Commission (CQC) in the UK is set to revolutionize its regulatory approach by the end of 2023. This involves a transition from the current Key Lines of Enquiry (KLOE) to a new framework anchored in 34 Quality Statements (QS), categorized under five key domains. Understanding these Quality Statements is crucial for UK Health and Social Providers and Investors aiming for successful CQC registration, adherence to policies and procedures, and excelling in inspections.

Quality Statements and Their Implications

SAFE Domain (8 QS)

• QSS1. Learning Culture: Emphasizes a proactive safety culture. Regulations include Safe Care and Treatment, Complaints Handling, Good Governance, and Duty of Candour.
• QSS2. Safe Systems, Pathways and Transitions: Focuses on collaboration for care safety, continuity, and governance.
• QSS3. Safeguarding: A commitment to safety, free from abuse and neglect, underpinned by person-centred care and safeguarding regulations.
• QSS4. Involving People to Manage Risks: Involves service users in risk management, respecting dignity and consent.
• QSS5. Safe Environments: Ensures risk-free care environments, adequate equipment, and governance.
• QSS6. Safe and Effective Staffing: Staffing adequacy, qualifications, and effective teamwork are key.
• QSS7. Infection Prevention and Control: Focuses on infection risks, control measures, and governance.
• QSS8. Medicines Optimisation: Involves service users in medicine management, emphasizing consent and person-centred care.

EFFECTIVE Domain (6 QS)

• QSE1-QSE6: Addresses needs assessment, evidence-based care, teamwork, health management, outcome monitoring, and consent.

CARING Domain (5 QS)

• QSC1-QSC5: Highlights kindness, individualized care, independence, immediate response to needs, and workforce wellbeing.

RESPONSIVE Domain (7 QS)

• QSR1-QSR7: Covers person-centred care, integrated services, information provision, feedback mechanisms, equitable access, and future planning.

WELL-LED Domain (8 QS)

• QSWL1-QSWL8: Focuses on shared vision, leadership, speaking up culture, workforce diversity, governance, partnerships, learning, and environmental sustainability.

CQC Compliance Services

CQC Compliance Services provides a wealth of resources to navigate these Quality Statements. To access relevant policies and resources, users can utilize the menu on the right-hand side of each topic on their platform.

Contact Information:

• Phone: 07405760271
• Email: [email protected]
• Website: www.cqc.care

In conclusion, the upcoming shift in CQC’s assessment framework to Quality Statements is a significant development for UK Health and Social Providers and Investors. By aligning with these Quality Statements and utilizing resources like CQC Compliance Services, organizations can ensure adherence to necessary regulations, thereby achieving successful CQC registration, maintaining robust policies and procedures, and excelling in inspections.